Free Shipping, for Starters!

  • My Shop is always updating and evolving. Shipping methods and costs may change at any time without notice.
  • Currently it’s FREE SHIPPING by US Postal Service, only to the contiguous United States. If you want delivery to Alaska or Hawaii, please email me so I may determine reasonable shipping costs.
  • I do not ship to US Territories or Internationally at this time.
  • I will securely wrap and pack your purchases. I often re-use packing materials and have years of smooth and safe delivery experiences.
  • All shipments are insured for their full retail value.
  • I will email you with shipping date, estimated delivery date and the tracking number.
  • Please allow up to 21 business days from paid purchase to delivery – although it will commonly be much speedier.
  • If you need to specify another method of shipping and delivery, please contact me for a custom shipping quote, payable beforehand.

Damage?

  • Your artwork will be in perfect as-I-made-it condition when I ship it. May it arrive that way and live long and prosper in your care!
  • If, however, there is some damage, please save all the packing and box, along with the artwork, taking photos and sharing with us as well as shipper.
  • Follow the instructions to file an online claim with the USPS website. (Or with other shipper, if used.)
  • Do not delay making a claim, as there are time limitations.
  • USPS (or other shipper) will determine the amount of the claim refund and will issue it, and not Liz Crain Ceramics.
  • There are no exceptions to this policy.

Returns/Exchanges

  • We do not automatically accept returns or exchanges: it is case by case and entirely discretionary.
  • Email us within 3 days of delivery to discuss your concerns and preferences.
  • If a return or exchange is possible/approved, you will need to return the work in clean and perfect condition.
  • Any Return Packing and Shipping and any new Shipping costs are at your expense and you must purchase full-value insurance each time.
  • Any refund of purchase price due will be issued within 7 days of the returned work arriving safely and in perfect condition.
  • Custom orders are not eligible for Refunds or Exchanges.