My Shop is brand new and we are slowly adding and adapting features. Shipping methods and costs may change at any time without notice.
Currently it’s FREE SHIPPING by US Postal Service, just to the contiguous United States. (If you want delivery in Alaska, Hawaii or US Territories, please email me so I may determine reasonable shipping costs. I do not ship internationally at this time.)
I will securely wrap and pack your purchase. I often re-use packing materials and have years of good delivery experiences.
All shipments are insured for their full value.
I will email you with packing and estimated shipping date and the tracking number once shipped.
Please allow up to 21 business days from paid purchase to delivery – although it will often be speedier.
If you need to specify another method of shipping and delivery, please contact me for a custom shipping quote, payable beforehand.
Your artwork will be in perfect as-I-made-it condition when I ship it. May it arrive that way and live long and prosper in your care!
If, however, there is some damage, please save all the packing and box, along with the artwork, taking photos.
Follow the instructions to file an online claim with the USPS website. (Or will other shipper, if used.)
Do not delay making a claim, as there are time limitations.
USPS (or other shipper) will determine the amount of the claim refund and will issue it, and not Liz Crain Ceramics.
There are no exceptions to this policy.
If, for some reason, you want to return or exchange your artwork, please let me know as soon as possible within 7 days of delivery.
Email to discuss your concerns and preferences.
If a return or exchange is possible, you will need to return the work in clean and perfect condition, as you received it.
Any Return Packing and Shipping costs are at your expense and you must purchase adequate insurance.
A refund will be issued within 7 days of the work arriving safely and in perfect condition back in my studio.
Custom orders are not eligible for Refunds or Exchanges.